Since its inception back in the 2010s, cryptocurrencies have steadily grown from a niche asset into a highly sought-after investment.

Cryptos are highly volatile because of their decentralized and unregulated nature. This is a double-edged sword that allows investors to enjoy immense returns at the expense of nearly unthinkable levels of risk.

Unlike securities, there are no restrictions as to how cryptos are traded, something which has exposed numerous vulnerabilities. These include the risk of market manipulation, scams, and other unsavory activity, which is why any crypto user should seek the most secure crypto wallet available in the market.

For example, in 2021, crypto prices see-sawed as a result of social media posts uploaded by eccentric billionaire Elon Musk. Initially, Musk mentioned how his company Tesla would begin accepting crypto payments which saw prices soar spectacularly.

He then u-turned and mentioned how cryptocurrencies were unsustainable. This led to a mass exodus of investors and huge selloffs which resulted in a massive price crash. Many complained that Musk’s behavior was similar to market manipulation. But given the unregulated nature of the crypto market, this is to be expected.

So, given how unstable the crypto market is, can you actually sustainably invest in cryptocurrencies?

The answer is a definite yes.

Crypto Wallets That Support Staking

1. Binance

Cryptos Supported: BNB, DOT, SOL, MATIC, and more than 110+ types of coins

Type of Staking: Flexible, Locked, DeFi

Binance’s staking program known as Binance Earn. It supports more than 100+ different types of coins. These include the company’s in-house token Binance Coin (BNB) and mainstream coins like Solanum (SOL) and Shiba (SHIB).

While it doesn’t offer higher staking rewards for native coins, Binance makes up for it with the various types of staking offered. This gives you the freedom to stake your coins according to your liquidity needs. Users can lock their coins in for a maximum of 90 days.

As an added plus, the platform charges zero fees which is always nice. But if you’re within the United States, you may lack access to some options. But do keep in mind that Binance has regulatory issues in countries like the United States and China.

2. Coinbase

Cryptos Supported: ETH2, XTZ, ATOM, and 3 other coins

Type of Staking: DeFi

Coinbase is a great platform for users looking to get started in the crypto space. It features a well-designed user interface which is easily navigable. Tokens supported by Coinbase are Ethereum 2.0, Tezos, and Cosmos to name a few.

While it doesn’t exactly have an exhaustive list of currencies, the platform’s support for Ethereum 2.0 makes it worthwhile. And because its regulated by the FCA and FinCEN, you don’t really have to worry about much.

3. Crypto.com

Cryptos Supported: BTC, ETH, and 40+ different coins

Type of Staking: Flexible & Locked

Crypto.com is another reputable name in the digital asset space. The Singapore-based crypto platform lets you stake a wide variety of crypto tokens including Bitcoin (BTC) and Ethereum (ETH) to name a view.

Staking fees are 2.99% and you can lock in your tokens or be flexible with them. If security is an issue for you, then you’ll be pleased to know that deposits are guaranteed by the company’s in-house insurance fund.

4. ZenGo

Cryptos Supported: XTZ, ETH, BTC, and 70+ different types

Type of Staking: Flexible, Locked, DeFi

With ZenGo, you can stake mainstream coins such as Ethereum (ETH) and Bitcoin (BTC) along with stablecoins if you’re feeling risk averse. Unlike other wallet apps, ZenGo uses biometric authentication to protect access to your cryptos, making it nearly impossible for hackers to steal your currencies.

What’s more exciting is the fact that ZenGo charges zero staking fees and supports a wide variety of staking methods.

To sum up, while crypto doesn’t exactly grow in your wallet, you can choose to stake it to earn rewards. Think of it as a high-yield savings account that pays you interest.

Quality assurance can make or break a call center’s customer service and reputation. You don’t just want good agents that can make a sale or resolve a customer service complaint. You want your entire team to have the same set of tools and skills to consistently deliver results. Many quality assurance programs collect data but leave you to figure out how to interpret your team’s final results.

More advanced software utilizes artificial intelligence algorithms to keep track of all calls and ping a manager to examine contentious calls and big wins. This call center quality assurance software can keep track of your entire team at once, letting you know which agents are performing above average and who often finds themselves in difficult or noncompliant situations.

Coach Low Performers in Real Time

When the call center quality assurance software detects trouble in a call – including noncompliance, customer agitation, and inability to move to the next step in the call for a long time – the program will automatically alert managers to focus on that call for quality assurance. Managers can enter the call instantly and send the agent advice through a messaging platform to help turn the call around. The program’s ability to help managers focus on the right calls ensures a smooth and uniform customer service experience for clients.

Learn from High Performers and Celebrate Successes

Call center quality assurance software will also flag the most successful calls, including big wins like sales and remediation. Managers can use these calls to coach the team. The software will also display specific text for the agent’s use at different times in the conversation. Managers can use the platform to pilot stock phrases for all agents and see which techniques work best to achieve results.

Let Your Data Work for You

In addition to listening in on individual calls for coaching and successes, the software will automatically produce data for your individual agents and the team as a whole, looking at compliance rates, success rates, average length of the call, and other metrics. It will also rank your agents based on their performance on key functions.

Call Center Quality Assurance Software Will Get You Up to Speed Faster

The high turnover of call center staff means you’re always training new people. One of the main reasons agents leave the job is difficulty handling some of the toughest customer service cases. By ensuring that your managers are helping agents in real time, you give the agents the support and tools they need to learn the job faster and increase retention by avoiding situations in which the agent feels unsure of how to resolve the complaint.

Your Customer Service Will Beat the Competition

In addition to producing happier and better prepared customer service agents, call center quality assurance software will increase satisfaction for your clients as well. They are assured a compliant and pleasant experience as your agents read from tested prompts and move through the call, getting expert help from managers if they get stuck. This consistency will help you beat the competition’s customer service and increase overall satisfaction in your product or service line.

Customer support has become one of the most fundamental components of any business; customer service acts as the direct link between your business and its customers.

With this, if your business delivers lousy customer care, sales will plummet, customer loyalty numbers will decline, and customer satisfaction ratings will decrease substantially. All of this adds tremendously to a weak bottom line.

But in today’s market, it’s not always possible for startups and smaller sales businesses to afford an entire department of dedicated customer support experts. Moreover, even medium-scale enterprises need to constantly find ways to keep costs low.

And this is where outsourcing enters as a potential solution for businesses of any size.

Let’s take a look at the most prominent benefits of outsourcing your business’s customer support needs.

Cost Efficiency

Cost efficiency is, hands down, one of the most prominent driving forces of outsourcing. Organizations tend to outsource customer support agencies and other customer care services to enjoy a hike in cost savings.

Your business won’t need to worry about costly infrastructure, paying highly skilled staff, or providing employee benefits. Instead, outsourcing offers your business a cost-efficient solution in all these regards; you’ll only need to pay a monthly service fee.

Omnichannel Support

Outsourcing customer support needs for your business will also open your business up to omnichannel support. These channels include email, live chat support, mobile messaging, social media, voice call support, and so many more.

And because customers will have access to omnichannel support, convenience is enhanced dramatically, which boosts the customer experience and adds positively to customer satisfaction levels. You won’t need to worry much about customer communication management either because your chosen customer support agency will handle this tricky detail for you.

Round The Clock Support

Most companies today target an international audience, which can make customer support a bit challenging; you need to ensure your customer care is open to your audience, regardless of the time of day in your region.

With outsourcing, your business will enjoy round-the-clock support, which ensures customers in every corner of the world can reach your business, even if it’s a public holiday in your native country.

Boosted Efficiency

Regardless of the particular industry that your business operates in, customers will always be the lifeline of your company. And if you can’t keep your customers happy through heightened customer service excellence, you’ll be dragging behind your competitors fairly soon.

Outsourcing enables your business to access industry experts for a fixed monthly service fee. This means that your company is represented by customer service personnel with a high level of service quality. And because your company won’t need to focus on this area of business, you can boost efficiency elsewhere as well.

Improved Customer Retention

Customers are always keeping score of the experience your business provides. The moment a negative experience is noted, customer retention numbers will drop.

By leaving customer service up to the professionals, you can rest assured customer retention numbers will soon start to climb dramatically.

Outsourcing customer support has so many benefits to offer businesses in every industry. Moreover, there are also several other expert services that your business can lean on for similar benefits.

In today’s world, complex supply chains move goods and materials across the globe and into the hands of consumers everywhere. Ideally, the process should be pretty straightforward. But certain types of cargo require more precautions, consideration, and effort than others—especially items shipped along the cold chain. Cold chain cargo requires careful handling, meticulous monitoring, and plenty of care/attention to detail. The importance of monitoring your cold chain is immense, whether you’re trying to avoid damaged goods or just keeping vital items (like medicine) viable as it moves from one place to another. Here are five gadgets to help you keep tabs on your cold chain integrity.

UV Light Indicators

Monitoring the cold chain with UV light indicators doesn’t seem to make sense on the surface of things, but they can make a big difference. Using them can help reduce spoilage and damage throughout the cold chain.There are an entire class of UV light indicators that use ink activated by ultraviolet light to activate their function. They typically will work as part of a temperature indicator. These UV light indicators can be useful in time temperature indicator designs and applications. They’re not a single solution to solving time temperature abuse but rather an augmentation to existing technology. There are a variety of different UV light indicators that can be useful for different functions throughout the supply chain, but are especially useful in cold chain transport.

Time Temperature Indicators

Time temperature abuse is a real threat in the supply chain. This goes double for any highly sensitive or temperature sensitive items that need to be regularly monitored. A time temperature indicator is going to be your first line of defense against potential temperature problems. When it comes down to the wire, a good temperature indicator is one of the most powerful cold chain technologies you can get. Single use temperature indicators with a wide range of available temperature settings can help you keep track of temperature fluctuations or issues throughout your entire. By putting them inside your shipments, you can ensure the viability of products with a simple visual, color changing indicator. Are they too warm? Are they too cold? Is there a possibility somebody could be mishandling them or mistreating them? You should be able to answer all of these questions and more with the right temperature indicators throughout your fleet.

Moisture Indicator

Did you know moisture can be one of the most significantly damaging forces on most cold chain shipments? Moisture accounts for a significant amount of damage to cargo every year. Generally speaking, fluctuations and temperature can cause condensation, which causes moisture to build up. Moisture gets into various parts of the shipment and damages products. It’s as simple as that. So mitigating it requires monitoring, assessing for damage, and making plans that will prevent it from occurring in the first place. Using moisture indicators in your shipments can prevent much bigger problems down the line.

Humidity Sensors

Humidity can be a real problem in logistics, whether or not you’re shipping temperature sensitive cargo. When you are shipping such products, high humidity levels can lead to big trouble. Fluctuating humidity is a significant contributing factor to product damage in the supply chain. In general, humidity is uncomfortable, can become an environment for bacterial growth, and essentially creates a place for mold to thrive. So you can imagine the problems fluctuating humidity can cause in cold shipments. Fortunately, humidity and data loggers exist to help you keep an eye on these types of issues. Installing one in your refrigerated truck can help you keep track of any problems and inform future decisions about packaging, tracking, and transporting your goods to avoid running into these issues in the future.

Freeze Sensors

When products become too frozen throughout transport, they can become damaged. A product that freezes, unfreezes, then refreezes can be a breeding ground for bacterial growth. According to the USDA, unfrozen foods should be refrozen within two hours to prevent damage. The same concept can be applied on a broader scale to transporting cold items. Using temperature indicators and freeze sensors to prevent damage to products is critical technology for any items, whether their food or pharmaceuticals (or something else entirely). These are a class of monitoring devices that keep your products within a safe temperature range. Freeze sensors are a bit more advanced than typical temperature indicators and can notify you of whether or not products have been kept in unacceptably low temperatures for a certain amount of time. When used in combination with other tools, they can help you keep your products in good shape, ultimately saving money and keeping products in good condition throughout the entire trip.