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What Are the Requirements of PCI DSS Compliance?

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What Are the Requirements of PCI DSS Compliance?

If your company processes credit or debit card information, then it’s very likely that you have heard of Payment Card Industry Data Security Standard (PCI DSS).

Cardholder data should not be accessible to individuals who do not need access. In addition, sent to a central Syslog server there should be properly structured measures to control how cardholder data is accessed.

The contract for cardholder data handlers PCI requires PCI DSS; regardless of the size of your company, it must comply, and the compliance must be validated year by year.

Statistics have shown that organizational PCI DSS compliance has dropped consistently since 2016. For example, a payment security report by Verizon revealed that only 27.9 percent of businesses attained comprehensive PCI DSS compliance during their 2019 interim validation.

The core focus of the PCI DSS requirements checklist is to provide adequate credit card security to cardholders. Here are the requirements of PCI DSS compliance.

1. Install a Firewall and Maintain its Configuration

Firewalls prevent unauthorized access to data by unknown entities through rules and regulations configured by a company. This helps to adequately secure the card data environment. Firewall configuration maintenance should include bi-annual reviews to ensure no potential data leaks.

2. Avoid Porous Vendor-Supplied Defaults for System Security

Do not use third-party systems like routers, point of sale (POS) systems, modems, and other models with security codes that are often easy to guess and access by the public. PSI compliance in this regard includes putting together a list of software and devices requiring security access and including precautions and configurations to secure cardholder data.

3. Two-Fold Cardholder Data Security

Card Data must be secure through encryption. But it’s first crucial that you understand the volume of data to be stored together with its location and retention—harness industry-accepted algorithms (e.g., AES-256, RSA 2048).

4. Encrypt Data Transmitted Across Public Networks

When data is encrypted, it becomes gibberish and practically impossible for unauthorized use. A fourth PCI DSS requirement is that data transferred across locations must be encrypted. In addition, sensitive information like account numbers should not be sent to open or unknown locations such as GSM, Bluetooth, GPRS, 802.11, CDMA, or over the Internet. Cybercriminals are constantly seeking to take advantage of a company’s security system vulnerabilities. However, encrypting cardholder data will limit the possibility of a breach.

5. Install Antivirus Software

Antivirus software is necessary to secure devices that interact with and/or store PAN. It is also very important to ensure the constant update of this software. This PCI DSS compliance requirement is geared towards offering protection against diverse malware types that can wreak computer havoc. These also include workstations, smart devices, and laptops that may be used for carrying out various tasks with company resources. Updating antivirus or antimalware programs will make security software capable of confronting new threat data. This process will also make it impossible for potential malware infection. However, ensure that antivirus mechanisms are always kept active.

6. Identify and Classify Vulnerabilities In The PCI DSS Environment

Develop and maintain secure applications and systems by uncovering risks through reliable external sources. Business owners must be able to patch all systems in the card data environment in good time. These systems include application software, POS terminals, firewalls, routers, switches, databases, and operating systems. Updating them will provide an added security layer to the system, and they are essential for all software on devices that store or interact with cardholder data.

7. Control Cardholder Data Access

Cardholder data should not be accessible to individuals who do not need access. In addition, there should be properly structured measures to control how cardholder data is accessed. The restriction to data access requirement is focused on role-based access control (RBAC), which makes resources accessible on a need-to-know basis. Need-to-know is a crucial aspect of PCI DSS, ensuring that data is not exposed to the wrong users.

8. Dole Out Unique Access Identity to Each User

Every cardholder data with access should be assigned a distinct method of identification to gain access. Avoid using a single access code to encrypt data with several employees being given that code. That approach gives room for vulnerability. A more secure approach is to offer unique Identities and passwords/passphrases to every user. This will also speed up response time.

9. Restrict Data Access Physically

This PCI DSS requirement restricts cardholder data (digital and hard copies) from being physically exposed to the public. Data should be locked in a cabinet, drawer, or secure room. Aside from restricting physical contact with cardholder data, every potential access should strictly comply with the rules. Without physically putting these restrictions in place, potential threats would gain access and wreak havoc on systems and data.

10. Utilize Access Logs

One of the biggest risks to data is the lack of proper recording and documentation. Hence, access logs must be created and maintained before data and other network resources can be used. Data flow within your organization should be adequately documented. All systems must have a valid audit policy that must be set with logs sent to a central Syslog server.

11. Examine Security Systems Periodically

Even the best security approach can go awful either to human error, system malfunction, or outdated applications. Hence, it is important to test your security systems from time to time to keep healthy defenses.

12. Document and Implement Security Policies

Every policy should be geared towards the core PCI DSS goals and must be documented. Access to software, equipment, and employees must be adequately documented to aid compliance. The information security policy must at least be reviewed annually and passed across to every vendor, employee, and contractor.

7 Machine Learning and Artificial Intelligence Applications in the Real World

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According to John McCarthy, a researcher at Stanford, Artificial Intelligence (AI) is the technology used to build robots, computers, or machines that exhibit intelligence similar to humans. These machines are self-sufficient and involve sophisticated algorithms.

Artificial Intelligence can be classified into two kinds.

1. Vertical Artificial Intelligence:

Vertical AI emphasizes developing algorithms that perform one specific job. These tasks include repetitive task automation. Computers or bots developed using vertical AI can serve you in just one way. For instance, you cannot use an algorithm designed for planning meetings to order food online.

2. Horizontal AI:

Horizontal AI, on the other hand, is designed to perform different tasks across different businesses. Siri, Google Assistant, and Alexa are some examples of Horizontal AI. These services are often used in the form of questions and answers. For example, they can respond with equal skill to questions like “What is the temperature in New Delhi?” or instructions like “Call Alex.” They do multiple tasks rather than focus on a single job.

What is Machine Learning?

Machine learning (ML) is a branch of artificial intelligence. In machine learning, computers are taught to learn a program using past experiences.

ML is divided into three parts based on the three types of framing concepts:

1. Supervised Learning:

In supervised learning, a machine gets a certain dataset for training, and this data is then analyzed using ‘supervised learning algorithms’. This means that each input data is mapped to a specific output data. The machine is trained with human intervention till it learns the right answer to each input question. A classic example of the supervised learning method is warning calls and push notifications for fraudulent credit card payments.

2. Unsupervised Learning:

In the unsupervised learning method, the machine is provided with input data and output information, but they aren’t mapped to each other. Thus, the machine needs to identify the relationship between these two data without external interference. An example use case of unsupervised machine learning is when an e-commerce website throws up suggestions of products you might like based on your previous purchases.

3. Reinforcement Learning:

In reinforcement learning, the machine has to solve a problem by deciding on the best course of action. The machine does not get any human help and has to use previous experiences. Reinforcement learning states to focusing more on learning issues than learning techniques.

You can learn these methods in any artificial intelligence courses offered by Great Learning

Applications of AI and ML in the real world

1. Autonomous Vehicles:

We’ve all heard that self-driving cars are the way of the future in the automotive business. Machine learning, artificial intelligence, and deep learning play a major role in making self-driving possible and efficient. The following are some of the most often used machine learning algorithms in autonomous driving :
● Scale-invariant feature transform (SIFT)
● AdaBoost
● TextonBoost
● You only look once (YOLO)

2. Machine Learning-based Stock Market Signals:

You read that correctly. Machine learning applications are also often used to get indications that assist in making sensible stock market trading selections. Before introducing ever-evolving machine learning algorithms in financial markets, stock market price prediction was a difficult undertaking. Now, traders can make consistent choices, thanks to AI. Machine learning frameworkscurrently being developed to discover social sentiment scores, assess technical indicators, and provide stock traders with actionable results.

3. Professional Virtual Assistants:

VPA is one of the most well-known machine learning applications. Machines are growing smarter in adopting human habits as the use of smart gadgets increases. Have you told Google Assistant that you want to be woken up at 6 a.m.? Have you asked Siri to provide you with directions to your favourite restaurant? Machine learning can be seen in all of these situations. Machine learning algorithms are at the heart of everything from revolving on smart appliances to ordering an Uber pickup.

4. Recognition of images:

It is relatively easy for people to recognize any image. Imagine an automobile, for example. I’m sure you can recall the picture of a car, its brand, and even the colour. However, pictures are merely a collection of numerical data for a computer. So image processing algorithms search for patterns in digital images (videos, graphics, or still images). Computers identify patterns by means of algorithms, and machine learning algorithms may recognize any picture.

5. Recommendation of a Product:

When you purchase a product on eCommerce sites like Amazon and Flipkart, you will be given choices with the tag ‘customers who bought this product also bought…’ or ‘users also bought this with this product…’ All of this is the consequence of powerful machine learning training, in which the system learns specific user habits and recommends additional items for purchase.

6. Chatbots for Online Support:

When you use any program that involves customer support, such as a banking app, you will see an option that says, “talk with us.” When you choose the option, you interact with chatbots that use machine learning concepts. These bots can distinguish between a wide range of inquiries and, as a result, provide speedy responses that address the query by extracting the appropriate input.

7. Google Translate is a tool that allows you to translate the text:

Travelling to a new area is always exciting, but the only riddle is figuring out how to communicate in the local language. Google has released an app that allows for quick translation of any language to address this issue.

Conclusion

According to India’s Future Scope of Artificial Intelligence 2021, the country has expected to have more than 8 billion AI-powered voice assistants by 2023. AI businesses worldwide will be worth more than 55 billion dollars by 2025.

Enrolling in a Machine learning course by Great Learning is the best thing you can do if you want to achieve this in-demand skill. Each Great Learning course includes a hands-on lab experience and in-depth course evaluations to help you learn and apply the most crucial skills in Artificial Intelligence.

How to Create a Location Pin Map for your Business

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How to Create a Location Pin Map for your Business

Pin Map – When turning your location data into a comprehensive map, mapping software can offer a powerful visualization otherwise lost in spreadsheets. Maps with pins can provide a decent starting point, but measuring marker density is essential. Finding a third-party program that can help you build a solid foundation of your data through different map functionalities can interpret complex data without bogging down the map with irrelevant details.

What is a Pin Map?

The pin map is commonly called a dot distribution map. This location mapping is a visualization for businesses that take location data and automatically plot the details on the map as an individual marker. Pin maps hold many applications, including:

–         Identifying various real estate or commercial prospects by individual category

–         Visualizing different store locations or customer addresses

–         Labeling the different steps within your supply chain

–         Pushing large amounts of data within a map, often used for research purposes

Many programs allow users to build cluster maps if they’re working with expansive data sets. A cluster map is a variation of pin maps that individual aggregate pins, organizing busy maps into a more visually accessible format.

Look for a program that allows pop-up text boxes with additional information that appears when interacting with the marker. The pop-up text boxes should remain customizable, allowing information like name, salesperson, websites, and addresses.

How to Create a Pin Map

Dropping pins on a map to illustrate your data shouldn’t be difficult. The pins will help determine hot spots in the information or allow time-lapsed analysis over time. The pins could become essential for mapping out patterns or clarifying areas of weakness within the organization. Develop actionable insights for the company’s marketing department, personal adventures, or research projects.

Register with a third-party mapping software you’re comfortable with to create your dot distribution map. Create a copy of data for the business, including location-specific details and any other information you’d like to include. Once you’ve finished the spreadsheet, upload the file to your mapping software, or copy and paste the data.

Choose the create map option to populate the data for your new map. The map should automatically generate data from your spreadsheet. Customize the appearance of your map, analyze the data, or add a layer when you’re finished.

How to Add Additional Pins on the Map

After you create the map, adding new location data shouldn’t be complicated. Users should find mapping software that allows users to integrate new entries effortlessly, whether through manual input or by placing the marker directly on the map.

Input Address Information:

To input an entry manually, start by entering the address of the desired location directly into the map. Select the map now button to add a new pin. If you’d like to place another marker, choose the “Add Another Location” option from the dashboard.

Place Marker Directly:

If you’d like to add a new marker directly on the map, move your cursor to the location in question. Click the site and choose where you’d like to place the tag.

How to Customize the Pins on Your Map

After you create the initial map, there are many ways to customize the pins on your map so they look exactly the way you’d like. Many mapping programs will have these customization options for more straightforward functioning. Select the setting option on your map to customize your map and locate the map markers and graphics option. A dropdown sheet will appear to update the map.

 Additional Mapping Tools for Pin Maps

Grouping Tools

A grouping tool is critical for anyone using the standard dot distribution maps. When first uploading all the data, the pins will automatically generate the same color, making them difficult to differentiate. Use the grouping tool to bring color-coding to the map based on the pre-determined categories. These include organizing pins by location, sales representatives, or another custom attribute. The grouping function will automatically organize the pins according to your needs.

Filter Function

Consider using the filter tool when determining where your information stems from. This function will pare down your data to decide which insight you need at that particular moment. For instance, users can view all locations attached to one specific sales representative. The filter tool will only show results for your chosen distinct filtering options.

Establishing Boundary Maps

Opt for mapping software that allows territory or boundary creation if you want to see the data according to the boundary. This filtering function will take all entries and only show results from that boundary. As a result, users will view a granular aspect of data instead of deciphering which entry matches their requirements.

Top Tips to Keep Your Employees Safe While Working on Site

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Top Tips to Keep Your Employees Safe While Working on Site

Employees Safe – Construction sites can be dangerous places. Every year, thousands of construction workers are injured in accidents at work or suffer from ill health due to working with potentially harmful substances.

Health and safety risks on construction sites include trips, falls, electrocution, falling objects, structural collapses, and chemical spillages. Workers can be exposed to all of these risks in a single day when working on complex construction projects.

Construction safety is essential on your site to protect your employees from danger. You need to implement health and safety policies across your site and provide ongoing training to ensure every employee knows how to protect themselves and their colleagues.

Powered air purifying respirator papr systems include the components needed to filter ambient air and provide workers with safe, breathable air.

Maintaining safety not only protects your employees by reducing construction site accidents but also enhances engagement on your site and improves employee retention. You can build a strong company culture that reflects your professionalism and credibility as a construction brand.

How to Improve Health and Safety on Your Construction Site

Here are some top tips to improve health and safety on your construction site to protect.

Provide Personal Protective Equipment

Personal protective equipment (PPE) is essential on construction sites where employees are working with heavy equipment and dangerous substance. Failing to provide high-quality PPE increases the risk of injuries and fatalities on your construction site.

The PPE needs to be specific to the type of work. Your employees might need protective goggles, ear protection, heavy-duty boots, thick gloves, or high visibility jackets to stay safe.

Make sure to update your PPE regularly to comply with new health and safety regulations. If you noticed that any of your appointments is worn or damaged, replace it immediately.

Fix or Replace Faulty Machinery

Faulty or broken construction machinery poses a huge safety risk to your staff. It can cause serious accidents that may result in the loss of limbs, long-term disabilities, and even fatalities.

All of your construction tools and machinery should be fully tested every year to ensure it meets the legal health and safety standards. Defective equipment should be repaired or replaced immediately. If an employer reports an issue with a piece of equipment, you should investigate the problem as quickly as possible.

Train Your Staff in Health and Safety

Safety is everybody’s responsibility on a construction site. Your employees must take the necessary health and safety precautions while they’re working on-site to protect themselves and their colleagues.

Providing ongoing health and safety training to all of your staff will minimize the risk of accidents and injuries. They should be trained in identifying and reporting safety risks so that they feel comfortable escalating a hazard as soon as they notice it.

As part of your health and safety training, you should teach your employees basic first-aid techniques, such as CPR. If an employee is injured while working on-site, they can provide life-saving support until professional medical personnel arrives on the scene.

5 Things To Know When Trying To Increase Your eCommerce Conversion Rate

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5 Things To Know When Trying To Increase Your eCommerce Conversion Rate

In today’s digital world, ecommerce is booming. Consumers are more connected than ever before and constantly looking for the best deals on products they want to buy. There are now more online shoppers than offline shoppers, and this trend will only continue growing in the years ahead.

To increase your ecommerce conversion rate, you need to optimize your website so that it coaxes visitors into making a purchase.

The success of your e-commerce site hinges on many things, including how easy it is to navigate, how well organized it is, and how quickly it loads so users don’t get frustrated and leave.

Here are five things you should know about how to lift CVR.

1. A Site That Is User-friendly And Well-designed

If your site looks and feels dated, has clunky navigation, or is difficult to understand and navigate, few people will bother to stay on it long enough to make a purchase. On the other hand, if your site is clean and modern, easy to navigate, and has helpful shopping tools, you will get more sales.

You can make your site more user-friendly in several ways, including using good design, organizing your content well, focusing on customer service, and ensuring your site loads quickly.

2. A Commitment To Content Marketing

No matter what product or service you sell, you should commit to content marketing. This is a strategy that most major companies use to generate leads and sales. This can be as simple as sharing helpful tips for reviewing products related to what you sell.

You also can use social media to grow your audience. You should have a presence on the platforms where your ideal customers are most likely.

3. Good Product Descriptions

Good product descriptions are essential for online sales. If a customer lands on a product page only to realize they have no idea what the product is or how it works, they will not buy it.

To write effective product descriptions, you should start by doing research on the product. Find out everything you can about it, including what it does, how it works, and why someone would want to buy it.

4. An Easy Checkout Process

An easy checkout process is essential for e-commerce success. If your checkout process is complicated, customers will abandon their carts and go shopping elsewhere. If your checkout process is quick, painless, and easy, on the other hand, you’re going to get significantly more sales.

You can do a few things to make your checkout process easier. You can try using a shopping cart plugin, which many e-commerce sites use. You can also try to keep your payment options simple. If you can, you should also look into offering one-click purchases, which lets customers checkout with just one click.

5. Welcome Guest Shopping

As you’re building your e-commerce site, it’s a good idea to let people know they don’t need to create an account to shop on your site. This is especially helpful if you’re selling products that don’t require login details, like magazines, snacks, or toiletries.

If you allow guests to shop on your site without logging in, you can still collect important information from them, like their email addresses, so you can follow up with them later.

The Bottom Line: How to Lift CVR

At the end of the day, e-commerce success hinges on many factors. You need a site that is easy to navigate, loads quickly and has helpful content and product descriptions. You also need a strong commitment to content marketing, a good checkout process, and an easy way for guests to shop on your site.

If you keep these tips in mind, you can make your e-commerce site more enticing and successful.

Does Your Crypto Grow In A Wallet?

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Does Your Crypto Grow In A Wallet?

Since its inception back in the 2010s, cryptocurrencies have steadily grown from a niche asset into a highly sought-after investment.

Cryptos are highly volatile because of their decentralized and unregulated nature. This is a double-edged sword that allows investors to enjoy immense returns at the expense of nearly unthinkable levels of risk.

Unlike securities, there are no restrictions as to how cryptos are traded, something which has exposed numerous vulnerabilities. These include the risk of market manipulation, scams, and other unsavory activity, which is why any crypto user should seek the most secure crypto wallet available in the market.

For example, in 2021, crypto prices see-sawed as a result of social media posts uploaded by eccentric billionaire Elon Musk. Initially, Musk mentioned how his company Tesla would begin accepting crypto payments which saw prices soar spectacularly.

He then u-turned and mentioned how cryptocurrencies were unsustainable. This led to a mass exodus of investors and huge selloffs which resulted in a massive price crash. Many complained that Musk’s behavior was similar to market manipulation. But given the unregulated nature of the crypto market, this is to be expected.

So, given how unstable the crypto market is, can you actually sustainably invest in cryptocurrencies?

The answer is a definite yes.

Crypto Wallets That Support Staking

1. Binance

Cryptos Supported: BNB, DOT, SOL, MATIC, and more than 110+ types of coins

Type of Staking: Flexible, Locked, DeFi

Binance’s staking program known as Binance Earn. It supports more than 100+ different types of coins. These include the company’s in-house token Binance Coin (BNB) and mainstream coins like Solanum (SOL) and Shiba (SHIB).

While it doesn’t offer higher staking rewards for native coins, Binance makes up for it with the various types of staking offered. This gives you the freedom to stake your coins according to your liquidity needs. Users can lock their coins in for a maximum of 90 days.

As an added plus, the platform charges zero fees which is always nice. But if you’re within the United States, you may lack access to some options. But do keep in mind that Binance has regulatory issues in countries like the United States and China.

2. Coinbase

Cryptos Supported: ETH2, XTZ, ATOM, and 3 other coins

Type of Staking: DeFi

Coinbase is a great platform for users looking to get started in the crypto space. It features a well-designed user interface which is easily navigable. Tokens supported by Coinbase are Ethereum 2.0, Tezos, and Cosmos to name a few.

While it doesn’t exactly have an exhaustive list of currencies, the platform’s support for Ethereum 2.0 makes it worthwhile. And because its regulated by the FCA and FinCEN, you don’t really have to worry about much.

3. Crypto.com

Cryptos Supported: BTC, ETH, and 40+ different coins

Type of Staking: Flexible & Locked

Crypto.com is another reputable name in the digital asset space. The Singapore-based crypto platform lets you stake a wide variety of crypto tokens including Bitcoin (BTC) and Ethereum (ETH) to name a view.

Staking fees are 2.99% and you can lock in your tokens or be flexible with them. If security is an issue for you, then you’ll be pleased to know that deposits are guaranteed by the company’s in-house insurance fund.

4. ZenGo

Cryptos Supported: XTZ, ETH, BTC, and 70+ different types

Type of Staking: Flexible, Locked, DeFi

With ZenGo, you can stake mainstream coins such as Ethereum (ETH) and Bitcoin (BTC) along with stablecoins if you’re feeling risk averse. Unlike other wallet apps, ZenGo uses biometric authentication to protect access to your cryptos, making it nearly impossible for hackers to steal your currencies.

What’s more exciting is the fact that ZenGo charges zero staking fees and supports a wide variety of staking methods.

To sum up, while crypto doesn’t exactly grow in your wallet, you can choose to stake it to earn rewards. Think of it as a high-yield savings account that pays you interest.

Why UX and UI are the Main Point in Game Development

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Why UX and UI are the Main Point in Game Development

Games are all about the player’s experience. Whether it’s an online multiplayer game or a single-player adventure, every decision made during development is aimed at enhancing that experience. This means that the user interface (UI) and user experience (UX) are two of the most important aspects of game development. In this post, we’ll take a look at what UI and UX design are, how they affect players’ experiences and some examples of good and bad UX/UI design in video games. We’ll also discuss the importance of feedback during game development and ways to improve your game’s UX/UI design.

1. What is UX and UI design in the context of video games

Designing video games is a complex process that involves many different aspects, from programming and graphics to marketing and sound. However, two of the most important aspects of game development are user experience (UX) design and user interface (UI) design.

UX design is all about making sure that players have a positive experience when playing your game. You want them to feel engaged and interested in the game world, and you want them to be able to interact with the game easily and without frustration. Good UX design will keep players coming back for more, while bad UX design can quickly drive them away.

game

UI design is responsible for the look and feel of the game’s menus and other on-screen elements. It’s also important for providing feedback to players so they know what’s going on in the game at all times. Bad UI design can make it difficult or confusing for players to do what they want, while good UI design makes everything easy to find and understand.

2. How do they affect players’ experience

The user interface (UI) and user experience (UX) of a video game are important factors that affect players’ enjoyment and immersion in the game. A well-designed UI should be intuitive and easy to use, while a well-designed UX should provide a smooth and enjoyable experience. Poorly designed UI and UX can lead to frustration and even cause players to give up on a game altogether.

There are several key elements of UX/UI design that video game developers need to keep in mind in order to create a positive experience for players. Firstly, the UI should be designed with the player’s needs in mind. The buttons and other controls should be easy to find and use, and the interface should be clear and uncluttered. Secondly, the UX should be smooth and seamless; players should feel like they are flowing through the game effortlessly. Finally, feedback is essential; players should feel like they are constantly progressing and that their actions have meaningful consequences. By keeping these factors in mind, developers can create video games with UI and UX that enhance players’ experience rather than detract from it.

3. Examples of good and bad UX/UI design in video games

UX/UI design in video games is increasingly important as games become more complex and interactive. Good UX/UI design makes a game easy and enjoyable to play, while bad UX/UI design can frustrate and alienate players. One good example of good UX/UI design can be seen in “Fortnite,” which features an intuitive and user-friendly interface that is easy to learn and navigate. In contrast, the much-anticipated game “Cyberpunk 2077” was released with numerous bugs and usability issues that led to widespread frustration among players. While the game’s developers have worked to improve the UX/UI over time, it remains an example of poor design choices can hamper the enjoyment of even the most anticipated games.

Good UX/UI design takes into account the player’s needs and desires, and works to create a smooth and enjoyable experience. Another example of good UX/UI design can be found in the game “The Legend of Zelda: Breath of the Wild”. The interface is clean and straightforward, and the buttons are clearly labeled. The game also makes good use of color, with different colored icons representing different items and information. This makes it easy for players to quickly find what they need. In contrast, the game “Assassin’s Creed 3” suffers from poor UX/UI design. The interface is cluttered and confusing, and important information is often hidden behind menus. The result is a game that is difficult to navigate and often frustrating to play. Good UX/UI design is essential for creating a positive player experience, and should always be a key consideration for game developers.

4. The importance of feedback during game development

User feedback is an essential part of the game development process, especially when it comes to UI/UX design. It can be difficult to predict how players will interact with a game, and often it isn’t until a game is released that developers realize that something doesn’t work as intended. By soliciting feedback from players during development, designers can identify potential problems and make necessary changes before the game is released. Additionally, player feedback can help to improve the overall user experience by providing insight into what players do and don’t like about the game. Ultimately, user feedback is essential for creating a well-designed game that players will enjoy.

game

5. Ways to improve your game’s UX/UI design

A great UX/UI design can make the difference between a successful game and one that flops. Here are a few ways to make sure your game’s design is up to par:

1. Use colors that complement each other. Too much of one color can be overwhelming, while a clash of colors can be headache-inducing. Find a color scheme that works well together and stick to it throughout the game.

2. Make sure icons and buttons are easily distinguishable from one another. A player should be able to tell at a glance what each icon does. If they have to guess, they’re likely to get frustrated and give up on your game altogether.

3. Use consistent fonts throughout the game. Again, this goes back to making sure the player knows what they’re looking at. If different sections of the games have different fonts, it’ll be hard for the player to keep track of where they are and what they need to do next.

4. Keep the UI simple and clean. Too much information on the screen at once will only serve to confuse the player. Stick to the essentials and leave out anything that isn’t absolutely necessary.

By following these guidelines, you can ensure that your game’s UX/UI design is up to par and that players will enjoy using it.

Here’s What Successful Call Centers Are Doing to Improve Their Quality Assurance

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Quality assurance can make or break a call center’s customer service and reputation. You don’t just want good agents that can make a sale or resolve a customer service complaint. You want your entire team to have the same set of tools and skills to consistently deliver results. Many quality assurance programs collect data but leave you to figure out how to interpret your team’s final results.

More advanced software utilizes artificial intelligence algorithms to keep track of all calls and ping a manager to examine contentious calls and big wins. This call center quality assurance software can keep track of your entire team at once, letting you know which agents are performing above average and who often finds themselves in difficult or noncompliant situations.

Coach Low Performers in Real Time

When the call center quality assurance software detects trouble in a call – including noncompliance, customer agitation, and inability to move to the next step in the call for a long time – the program will automatically alert managers to focus on that call for quality assurance. Managers can enter the call instantly and send the agent advice through a messaging platform to help turn the call around. The program’s ability to help managers focus on the right calls ensures a smooth and uniform customer service experience for clients.

Learn from High Performers and Celebrate Successes

Call center quality assurance software will also flag the most successful calls, including big wins like sales and remediation. Managers can use these calls to coach the team. The software will also display specific text for the agent’s use at different times in the conversation. Managers can use the platform to pilot stock phrases for all agents and see which techniques work best to achieve results.

Let Your Data Work for You

In addition to listening in on individual calls for coaching and successes, the software will automatically produce data for your individual agents and the team as a whole, looking at compliance rates, success rates, average length of the call, and other metrics. It will also rank your agents based on their performance on key functions.

Call Center Quality Assurance Software Will Get You Up to Speed Faster

The high turnover of call center staff means you’re always training new people. One of the main reasons agents leave the job is difficulty handling some of the toughest customer service cases. By ensuring that your managers are helping agents in real time, you give the agents the support and tools they need to learn the job faster and increase retention by avoiding situations in which the agent feels unsure of how to resolve the complaint.

Your Customer Service Will Beat the Competition

In addition to producing happier and better prepared customer service agents, call center quality assurance software will increase satisfaction for your clients as well. They are assured a compliant and pleasant experience as your agents read from tested prompts and move through the call, getting expert help from managers if they get stuck. This consistency will help you beat the competition’s customer service and increase overall satisfaction in your product or service line.

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